Returns & Exchanges

We take great pride in the craftsmanship of our ironware and want you to be completely satisfied with your purchase. If your Smithey isn’t the right fit for your kitchen, we accept returns on unused items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to start the process and select your return reason.

2

Print Your Label

Once approved, a prepaid shipping label will be generated for you to download and print at home.

3

Pack Your Ironware

Securely place the unused product in its original packaging to ensure it arrives back at our workshop safely.

4

Receive Your Refund

After our team inspects the returned item, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing